Factors Influencing Citizen’s Uasge of E- Government Services in Developing Countries: the Case of Egypt

Today most governments across the globe encourage initiating contact through the Internet to provide citizens with more convenient and accessible public services. This channel is known as government-to-citizen electronic government application (G2C e-government). Although studies in e-government are increasing in number, related models offered in the academic literature are mainly conceptual; while empirical studies are heavily ignored. Moreover, the existing literature focused on developed countries, while the worldwide growth of e-commerce has shown the need to extend this research to other unstudied developing countries. Therefore, our research attempts to fill this gap in the literature by developing and validating an empirical-based model for systematically predicting and examining the various critical factors influencing citizen intention to use public e-services in developing countries, and enhancing the probability of their participation, as well as, examining the actual implementation of egovernment applications in Egypt as an example. In contrast to previous works, the current empirical study extended the research scope by combining the most critical factors identified in literature and applied them in the local context, therefore our proposed model contained variables that have not been integrated into one framework, to examination simultaneously for validation and relationship. A richer research methodology is used in our empirical study combining quantitative and qualitative methods. Based on our findings the study has made a number of important managerial and academic implications. The results of this paper can be re-examined or extended to other developing countries to create a complete picture in this area.